Refund Policy

Last updated: 18 August 2026

All sales are final

Stars are virtual in-game currency, delivered to your account immediately on payment. Because delivery is instant and the goods are digital, all star purchases are final and we do not offer refunds, exchanges or credit for change of mind — including where you have bought the wrong pack, no longer want the stars, stopped playing, or purchased by mistake.

Please make sure you have selected the pack you want before confirming payment. Prices and star amounts are shown on the shop page before you check out.

Where we will still put things right

The above does not apply where something has actually gone wrong. We will always make it right, at no cost to you, if:

• you were charged but the stars never arrived in your account;
• you were charged more than once for the same purchase;
• the payment was made from your account without your authorisation;
• the service was materially not as described.

In these cases we will either deliver the stars you paid for or refund you in full, whichever you prefer.

If your stars have not appeared within one hour of payment, please contact us before purchasing again. Do not pay a second time — duplicate charges are always refunded in full.

Your legal rights

Nothing in this policy affects any rights you have under the consumer law of the country you live in, which we do not attempt to limit or exclude. Where such law gives you a right to a refund, that right applies regardless of anything stated above.

Purchases are sold by Paddle.com Market Ltd (“Paddle”) as merchant of record. Paddle's own Buyer Terms apply to your transaction, and Paddle may issue a refund under those terms at their discretion.

How to contact us about a payment

Email us using the address on our Contact page with the email address used at checkout and your Paddle order reference (shown on your receipt and in the email Paddle sends you). We aim to respond within 3 business days.

You can also contact Paddle directly at paddle.net, their buyer support portal.

Chargebacks

Please contact us before raising a chargeback with your bank. Where something has genuinely gone wrong we can resolve it far faster directly. Accounts subject to a chargeback may be suspended while it is investigated.

Subscriptions

There are none. Star packs are one-off purchases; you will never be billed on a recurring basis and there is nothing to cancel.